KPPM Customer-Driven Practitioner

Overview

As a certified Kanban Project, Program, and Portfolio Management (KPPM) Team-Focused Practitioner, you are already familiar with the core principles, practices and techniques need to work effectively as a Kanban Practitioner on a team level within Project, Program and Portfolio Management. You have a a clear understanding of how KPPM serves as a team within an organisation evolutionary model.

The next step in your KPPM journey is distinguishing yourself as a more experienced KPPM Profession by obtaining the Kanban Project, Program and Portfolio Management - Customer-Focused Certification and learning the next-level skills and techniques necessary to apply KPPM at a team level.

Benefits

• Advance your career with a globally recognised Kanban certification.

• Apply Kanban Project, Program and Portfolio Management at a project-level

• Driving project outcomes for customers

• Become a more knowledge Kanban practitioner by deepening your understanding Kanban Project, Program and Portfolio Management as an organisational evolutionary model

• Learn to facilitate better dialogue and increase engagement within your teams and customers

• Gain access to a network of Kanban practitioners and experts for ongoing support and collaboration

Learning Outcomes

• Scope

  • Deliver project outcomes for customers

• Cultural Values

  • Demonstrate acts of leadership

  • Demonstrate customer awareness

  • Demonstrate evolutionary change

  • Demonstrate end-to-end customer flow

  • Demonstrate process understanding

  • Demonstrate respect

• Visualise

  • Define and visualise project work breakdown structure

  • Visualise overall project status and project-deliverable dependencies

  • Visualise project process, milestone criteria and dates on a board with the project end-to-end execution process

  • Visualise project deliverable status on a team kanban board with end-to-end process

  • Visualise dependencies on suppliers, customers and other stakeholders

  • Visualise work item age, blockers, defects and rework

  • Visualise multiple projects and services by means of an aggregated project and service delivery kanban board

  • Visualise policies for managing project work across the end-to-end process

  • Visualise project team workload

  • Estimate and visualise expected project delivery date

  • Plan additional project management activities and obtain commitment to the plan

  • Visualise project status on a program status board

• Implement Feedback Loops

  • Conduct Project Kickoff and Closure Meetings and Milestone Review

  • Conduct Project Replenishment Meeting

  • Conduct Project Delivery Planning Meeting

  • Conduct Project Status and Flow Review

• Make Policies Explicit

  • Define policies for limiting the WIP in the end-to-end process

  • Define policies for managing project workflow across the end-to-end process

  • Define policies for collecting and using flow-related metrics

• Manage Flow

  • Track project work and additional management activities

  • Manage WIP, blocking issues, risks, aging WIP, defects and other rework types

  • Collect, analyse and use flow-related data to manage on-time delivery

  • Collect and analyse effort-related data and use them to manage project budget

• Improve & Evolve

  • Identify and analyse sources of customers' dissatisfaction

  • Identify and analyse sources of delay and evaluate the associated risks

  • Identify project risk categories

  • Define actions to improve process understanding and end-to-end flow

What is the Program Schedule?

People want to know apply Kanban Project, Program and Portfolio Management at a customer level but do not have the experience, skills and time to spend 16 hours straight (or more!) in a classroom. If that's your situation, this rolling mentoring program could be for you. You can join anytime and gain certification as needed as it is rolling.

The certification program can be completed in as little as 4 weeks or up to 6 months—you decide, working at your own sustainable pace. You're in control!

By being empowered to learn in your way and during your work as a Kanban practitioner, you can enjoy the freedom of getting certified when it's convenient and works for you.

When do we meet?

We meet every two weeks on Wednesdays between 5 pm and 6 pm UK time. Between sessions, the group uses online chat to stay focused and often arranges additional sessions with each other to accelerate their certification.

Learn by Doing!

Our program focuses on experiential learning, allowing you to apply new techniques and strategies directly in your work environment.

Regular mentoring sessions with experienced industry experts provide actionable insights, ensuring you gain practical, real-world knowledge.

All our educators coach in the field more than they train. We are on the journey with you.

Validation

During your first mentoring session, we will discuss the required self-learning log, review expectations and agree on what outcomes you desire from gaining the certification.

You can then attend a combination of community events, peer events, workshops, conferences, and mentoring sessions while working individually to complete the validation log (a brief record of your learnings). We will provide the template log (small file) for you.

Once the self-learning log is complete and checked by a peer, we will spend some time with you, reflecting on the difference the program has made to you. We will do this by reflecting on the updated agile coaching growth wheel and the agreed outcomes.

You MUST attend at least FOUR mentoring sessions and ONE  1-to-1 coaching session to validate your competency against the program learning objectives.

Is This Certification Right For You?

This certification is suitable for professionals across all industries who want to improve service delivery and deliver more often with higher quality for organisations operating in a project, program. Also, for people want to know apply Kanban Project, Program and Portfolio Management at a customer level but do not have the experience, skills and time to spend 16 hours straight (or more!) in a classroom. This certification is relevant to everyone involved in project, program and portfolio management including:

• Project Managers

• Program Managers

• Portfolio Managers

• Senior Managers

• Project team members

• Developers

• Scrum Masters

• Flow Managers

• Delivery Managers

• Demand Managers

• Product Owners

• Consultants and Agile / Kanban coaches

• Entrepreneurs

• HR, People, Learning and Development departments

Pre-Requisites

• KPPM Team-Focused Certification

  
  

Completion Requirement

• Completed all learning objectives for KPPM Customer-Focused Certification

• Have at least 6 months of applying Kanban at project level

• Attended 4 mentoring sessions

• Attended 1 1-to-1 coaching session

• Passed final review session

What Will You Receive?

• GET CERTIFIED!

  • Earn your credentials in Kanban Project, Program and Portfolio Management

• STAY SHARP!

  • Attend professional Kanban workshops and seminars

• SAVE MONEY!

  • The certification includes 1 free coaching session, saving you over £200. Plus, our rolling mentorship format means you can grow at your pace without taking costly time off work or travel.

• COMMUNITY!

  • Join the FREE ITyDATA Slack Channel and Meetup for ongoing support.